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Goyal also reassured restaurant partners that Bistro would operate as a separate app with no access to restaurant data, ensuring fair play. He believes that by reducing delivery times, customer repeat rates could increase, expanding the market and benefiting the restaurant ecosystem.
Zomato is also experimenting with ways to improve kitchen efficiency and reduce preparation time to make fast delivery possible, but Goyal acknowledged that solving these challenges is not easy. He also highlighted Zomato’s previous attempt at 10-minute deliveries, Zomato Instant, which didn’t work out as planned but did offer some learnings on kitchen preparation time.
With this clarification, Zomato hopes to balance its innovation in quick delivery with the needs of its restaurant partners, aiming to foster growth for all involved. Visit sites »
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